Sangeeth Silk Make Sure that customers are fully satisfied and contended with our products. But if you are not 100% satisfied with your purchase, Sangeeth Silk's returns and exchange policy gives you an option to return or exchange items purchased on Sangeeth Silk for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
Process for self-help return:
- 1. Sign into your Sangeeth Silk account.
- 2. Find the order in My Orders; click the “Return Item” button.
- 3. Select the item(s) you would like to return, indicate the reasons, and submit.
- 4. Select the mailing method: self-sending or pick-up service (choose the pick-up address and post office required information).
- a. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
- b. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Sangeeth Silk credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
- 5. The logistics company will contact you as soon as possible, please wait for the courier to pick up the package or take the sealed package to the nearby mailing point and send to the address of Sangeeth Silk return center.
- 6. We will confirm the parcel immediately after we receive the return, update the status of the return and refund within 7 working days. The refund will be returned to your original payment account.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
- 1. Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged, post-delivery.
- 2. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. lehenga must be re-packed in the original box).
- 3. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
- 4. Sangeeth Silk will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Sangeeth Silk would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
- 5. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
- 6. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.